Crash randomly while scrolling/selecting

nullifi - Tue 17/09/2013 15:12:24 CEST +0200

I have a fresh install of KiTTY that seems to crash frequently, but randomly. It appears to only crash if I am scrolling or selecting text, but not every time I scroll or select text. Is this a known issue?

Cyd - Tue 17/09/2013 15:18:53 CEST +0200

Yes, I got this issue too.
But as you said, randomly ! I was not able to reproduce the case yet. So I can't fix it. I really need help !

PabloVL - Tue 01/10/2013 08:44:20 CEST +0200

I have the same issue. :(

Cyd - Tue 01/10/2013 10:06:52 CEST +0200

I did not find yet !
Do you use logging feature ?
If yes, can you send me your settings.

john - Sun 06/10/2013 21:49:33 CEST +0200

Same issue here (few times a day at least). If you need any logs or settings, just let me know. Is there any way kitty/putty can be set in debug mode?

Refai - Tue 08/10/2013 12:40:09 CEST +0200

Have faced the crashing problem many times in last 4-5 days.I have earlier increased the scrollback from default value to a large value(I normally clear scrollbacks manually as and when needed). I presume that when reaches the scroolback limit it crashes. Additionally I noted when I reset the scrollback option to "9999999999"(i usually set this value in Putty and it works beatifully), it does accept the value , but internally stores to a different value(Sometimes negative even). Would love to getthis fixed as I absolutely love it.

Cyd - Tue 08/10/2013 16:45:24 CEST +0200

Can you try to disable hyperlink features ?
Add hyperlink=no to the KiTTY section of your kitty.ini file.
And tell me.

Leo - Thu 10/10/2013 17:18:42 CEST +0200

I've disabled the hyperlink patch. After massive uses there is no more crash ... up to now.
It seems the issue is finally located.
Many thanks.

dainichi - Mon 07/07/2014 09:17:55 CEST +0200

For me it's random too, but I've found a sure way to reproduce it. I make sure there's a couple of screenfuls in the buffer, then I scroll all the way to the top and try to select something. APPCRASH, "works" every time. hyperlink=no doesn't help me.

Cyd - Mon 07/07/2014 15:46:26 CEST +0200

Please send me a memory dump (http://kitty.9bis.com?page=Savedump) just before it crash.

Typh00n - Sat 09/08/2014 16:23:54 CEST +0200

I have the same problem, scroll up, then try to select text, then it's crashed.
win 7 x32

Typh00n - Tue 12/08/2014 18:03:37 CEST +0200

Just updated to 0.63.1.1p, same issue.

Hid3 - Mon 18/08/2014 10:08:31 CEST +0200

Hello.
Same problem here, even with the latest version 0.63.1.1p.
Please fix this ASAP, it's in fact impossible to work when need to select backlog text!
Crashes 100% of cases when the scroll history is full. Hyperlink=no does NOT help.

Thanks!

Cyd - Mon 18/08/2014 13:38:09 CEST +0200

I'm sorry, but I've never notice this behavior yet.
I need to get more information: Windows version, 32 or 64 bits, Putty settings ...
Please can someone send me a memory dump (how to is just few messages above) just before the crash ?
Thanks.

Manuel - Thu 21/08/2014 01:42:52 CEST +0200

Hi Cyd, I am facing the same issue.
Will try to send you the dump in a while. Where should I send the same?
Also, 1 hint.
When I try to select text by clicking once only and drag, it crashes. When I start the selection by a double-click (like when you try to select a word) it doesn't crash.

Manuel - Thu 21/08/2014 01:54:17 CEST +0200

Hi Cyd, I have the dump with me. Please let me know how to send it over to you (I don't see any "upload" functionality in the forum...)

Many Thanks...

Manuel - Sun 24/08/2014 23:53:57 CEST +0200

Sent you the dump. Let me know if you need anything else...

Hid3 - Mon 25/08/2014 12:30:10 CEST +0200

Mine crashes on 32 bit Win7 (haven't tested on x64).
Not sure how to do the dump.
Also, is there any way to export all current settings so that I could share them?

Cyd - Mon 25/08/2014 14:40:10 CEST +0200

Can you precise if you use
- Classic KiTTY
- Classic KiTTY with portable mode setting
- pre-compiled portable KiTTY

Have you enable hyperlink patch, background image patch, transparency patch (see kitty.ini file) ?

Jazzy - Tue 26/08/2014 07:34:50 CEST +0200

Win7 / 32 bit + pre-compiled portable KiTTY
How to reproduce (cisco router for me):
- Connect to host
- show startup-config
- scroll up, try select text
- crash

After "hyperlink=no" no more crash

Manuel - Sat 06/09/2014 05:44:19 CEST +0200

Cyd, tested the dump you sent me and it works perfectly now.
Many Thanks!!!!

Answer

The forum is actually closed